Our Mission
Suite Life Pet Resort & Spa is dedicated to providing exemplary customer service to each client and compassionate care for their furry family members in a safe, fun and clean environment. Our commitment is to treat the animals in our facility in a manner that exemplifies how we would want our own pets treated.
Overnight boarding guests are accommodated in our large comfortable suites instead of cages. Play groups for boarding dogs are enjoyed in outdoor private dog parks on days with good enough weather. During the day, our Daycare is a great option for bored, lonely or high-energy dogs with busy owners and can play safely with other dogs. With a structured schedule of playtime, rest and meals, your pet will be mentally stimulated while having a positive experience. Your pet’s well-being, safety and happiness is our main priority. Our staff is more than happy to wear your dogs out so that you can enjoy a relaxing and calm evening. . Grooming services such as baths, blow outs and nail trims, along with all kinds of hair cutting options are available Monday-Saturday. Choose from our wide selection of high quality toys at prices cheaper than large retailers.
At Suite Life Pet Resort & Spa, we understand that your pets are valued members of your family. Our promise to you is that we will pamper and spoil your precious canines and felines when you cannot, whether it is simply for the day, overnight boarding, or for an extended stay.
Hours
Monday – Friday: 7AM – 7PM
Saturday: 8AM – 2PM
Sunday: By appointment only 8AM - 7PM
Policies
Suite Life Pet Resort and Spa strives to put everyone's health and safety first. To keep our employees and your pets safe, we must enforce certain basic requirements without bias or exception. Your cooperation in abiding by these policies will ensure a healthy environment for all. It is mandatory that you digitally sign this agreement before any of your pets can receive services at our facility. Even without signature you agree to abide by the standards set forth in these policies and contracts by using our facilities.
Play Groups
All dogs who come to our facility have the opportunity to participate in play times with other dogs. Dogs will be assigned into 4 different categories based upon the type of dogs they can safely play with. These groups are small dog, large dog, non-integrated play, or only together. Small dog play groups are with only small dogs. Large dog play groups are with only large dogs. Non-integrated play groups is where the dog is by itself, and only together is where siblings play only together. We strive to provide the safest environment possible. A dog who cannot play with other dogs may still stay with us and will still receive the appropriate play time just like all other guest. We reserve the right to refuse service for any dog that is found to create an unsafe environment for our employees and our guests.
Pet Breeds
We allow all pet breeds except for wolves and wolves hybrids due to insurance requirements
Puppy Requirements
Puppies must be at least 16 weeks of age before staying at Suite Life Pet Resort and Spa. They must have had their rabies and their third or fourth round of puppy boosters, including Distemper/Parvo and Bordetella. You must wait at least 7-10 days after receiving the last round of shots for your puppy to be fully vaccinated and protected from illness. For boarding we also require a clean negative fecal exam. All vaccinations and exams must be documented to have been given by a licensed veterinarian. We do not accept home vaccinations given by a breeder, hand written vaccination records or titer test in lieu of vaccinations.
Spayed/Neutering
While it is not a requirement for boarding here at Suite Life, it is recommended your dog be spay or neutered before their stay. It helps to provide a safer environment for all dogs here. However, we do require all cats to be spay or neutered before their stay over the age of six (6) months! Any pets attending daycare must be spayed or neutered after 1 year of age. Any unaltered pet over 1 year will be permitted to stay at Suite Life but cannot be in playgroups.
In-Heat or Pregnant
We will NOT accept any dog who is pregnant or in heat when they arrive for their boarding. We reserve the right to turn away a dog who is pregnant or in heat at the time of check-in. If a dog comes into heat during her stay, she will not be allowed in any playgroups. We may require her to be picked up by the owner or emergency contact. If you require boarding services for a pet who is pregnant or in heat, it is recommended to stay with a veterinarian, so they can receive the proper medical attention they may require.
External Parasites
We strive to be a facility free of any parasites. Suite Life Pet Resort and Spa requires all cats and dogs to be on some form of flea and tick control. The staff will perform a once-over of each pet at check-in to ensure they aren't bringing any unwelcome guests into our facility. Should we find any fleas or flea dust on your pet, we will administer a Capstar pill at a cost of $10.00 per pill and will be added to your account. Capstar is a pill that when ingested, kills fleas within 30 minutes. It is not a preventative against fleas; it only kills the fleas that are currently on your dog. It does not interfere with any current monthly preventative you administer to your dog, nor will it cause any complications with any other medications your dog is currently taking. Capstar does not kill ticks.
We highly recommend all dogs be on Heartworm Preventative. For safety reasons, dogs diagnosed with Heartworms are not permitted in group play. Dogs undergoing Heartworm treatment are not permitted for any services.
Vaccine Requirements
Every dog who comes for daycare or boarding, must be up to date on their Rabies, Distemper-Parvovirus and Bordetella (Kennel Cough) vaccines, and for boarding or daycare they must have a clean fecal exam. Rattlesnake and Canine Influenza vaccines are highly recommended but are not required. All vaccines and exams must be documented and have been given by a licensed professional veterinarian. We do not accept home vaccinations, hand written records or titer tests in lieu of vaccinations.
Every cat must be current on their Rabies and Feline Distemper vaccines. All vaccinations must be documented and given by a licensed professional veterinarian. We do not accept home vaccinations, hand written vaccination records or titer test in lieu of vaccinations.
Medications, Serious Illness and Special Care
If your pet requires around the clock care or has any life-threatening illnesses, we highly recommend boarding with your veterinary clinic. If your pet had a recent surgery and has stitches or open wounds, we are unable to accept your pet for boarding. This is to prevent any possible infections and/or your pet busting the stitches. All medications must be in original containers and labeled for dosage, frequency and pet’s name. If your pet has active symptoms of illness such as coughing, sneezing, vomiting or loose stool we ask that you refrain from using our services until they are symptom free for 48 hours.
Check-In
When arriving for boarding drop off, please call or come in and ask for help. We will be happy to assist you with your pet’s belongings and escorting your pet(s) to their suite. We ask that all cats arrive and leave in a carrier. Cats that come in wet with urine or has feces present on fur will be given a bath at owner’s expense. Collars will be removed once cat(s) are placed in their suite to prevent any choking hazards.
What to Bring
For Overnight Boarding for Cats and Dogs - Dogs must be properly leashed. Cats must arrive and leave in a carrier.
· Food: It is recommended the pets home diet be pre-packaged and labeled per feeding. For longer stays or owner’s with multiple pets, you are welcome to bring their food in a container, we do ask that you bring what you use to measure the serving with. If any dog runs out of food or at owner’s request, we may provide an In-house meal consisting of Science Diet dry food for $4.00 per meal. Treats may also be brought, but for safety reasons rawhides are NOT permitted.
· Bedding: Blankets, t-shirts, towels, and pet beds are allowed and encouraged. Things that smell like home always help comfort pets.
· Medication: if needed, MUST in their original container clearly labeled for dosage and frequency and pet’s name.
For Daycare - Bring pet properly leashed. Collars will be removed upon arrival before being placed in appropriate park.
· Food - If desired, must be in a labeled bag.
· Medication - If needed, MUST be in original container clearly labeled for dosage and frequency and pet’s name.
Daycare is not available on holidays or weekends.
Use of Prong and Choke Collars
Policy Statement:
To ensure the safety and well-being of all animals in our care, Suite Life strictly prohibits the use of prong, choke and shock/E-collars within our facility due to the associated risks and potential hazards.
Hazards Identified:
Prong Collars: Risks include pinching, scratching, inflammation of the skin, and puncture wounds.
Choke Collars: Risks include potential damage to the esophagus or trachea.
Electronic/shock Collars: Prolonged or repeated use of shock collars can lead to burns, sores, and other types of tissue damage on a dog's neck. The metal prongs can rub against the skin, causing irritation and open wounds. This can lead to infections, especially if not properly cleaned and treated.
Policy Requirements:
Prohibition: E/Shock, Prong and choke collars are not permitted within Suite Life facilities. These devices may not be used on any dog unless accompanied by a waiver of liability signed by the owner. The waiver must acknowledge the potential risks of injury or death associated with these collars.
Handling of Existing Collars: If a dog arrives at Suite Life wearing a prong, choke collar or shock/e-collar, the following procedures will be followed:
Suite Life staff will transfer the leash from the prong, choke or shock/e-collar to a standard collar or utilize a slip lead.
These collars will be removed from the dog upon arrival and given to the owner.
Enforcement:
Failure to comply with this policy may result in the refusal of services. All owners are required to adhere to this policy to ensure a safe environment for all animals in our care.
Check-Out
In order to keep our employees, you and your pets safe, once you have completed the check out process with reception, your pet(s) belongings will be brought out first with your pet if you only have one or if you have multiple pets, our Suite Attendants will bring out their belongings first, then assist you in getting your pets to your vehicle. They must be taken to your vehicle immediately once they are brought out of their suite.
Pictures
Upon request we can send you pictures of your pets while they are in play. This will only done when we have the extra time for them to be completed and sent. As always, our primary goal must be the care of your pet. If you do not receive a report card for the day, feel free to give us a call anytime during business hours for an update.
Scorecard
Scorecards are an email update sent everyday your pet is boarding. This services is provided free of charge and provides an update on how your pet is eating and taking any medications. We will contact you directly if we see your pet(s) are not eating after we have tried warm water. Usually adding chicken broth or wet food will entice your pet to eat. These can be provided at an additional cost depending on what has been added. If you do not receive a scorecard for the day, feel free to give us a call anytime during business hours for an update
Reservations and Cancellations
We ask that reservations be made minimum 24 hours in advance. One to two weeks in advance is recommended to guarantee your preferred room type. We understand emergency situations arise and will always do our best to accommodate a pet in need. Cancellations must be made 24 hours in advance. Over our holiday dates we require 48 hour notice of cancellation. If cancellations are not made in time a charge equal to one night’s stay will be applied to the account. Once we have confirmed your boarding reservation and you fail to contact us to cancel or change your reservation, and do not call or show up by close of business a fee of $25.00 will be applied to your account.
After Hours Pickup Fee
If an owner would like to pick up or drop off their pet(s) outside of our normal business hours, they will first need to make an appointment for a specific time upon reservation. There will be an additional $45.00 after-hours fee added to the bill to accommodate our staff members who have to be sent. The times considered "after hours" are Saturday from 2:01 pm-7:00 pm and 8:00 am to 7:00 pm on Sunday, and after our normal business hours Monday—Friday and holidays. We ask that you please call our business number at 325-704-5460 so that our on-call staff member will meet you at the facility. Please allow at least 30 minutes for our staff member to arrive.
Holidays
Please note a holiday surcharge of $10.00 per suite per night will apply to all bookings that are during a holiday week/weekend. This includes New Years Eve and Day, the weekend of Memorial Day, July 4th (and the days either proceeding or following) , the weekend of Labor Day, Thanksgiving Eve and Thanksgiving Day, Christmas Eve and Christmas Day. Our lobby will be closed on Thanksgiving Day, Christmas Day and New Year’s Day.
Daycare is not available on holidays.
Pet Abandonment
We will make every attempt possible to contact you, additional owner and/or your emergency contact via phone, text and email to confirm when you will be picking up your pet(s). In the event you fail to contact Suite Life Pet Resort for a period of seven days after the scheduled pick up date, your pet(s) will be considered abandoned and Suite Life Pet Resort will take the necessary steps to turn the animal(s) over to the proper authorities. Any charges occurred while your pet(s) was in Suite Life Pet Resort care, will be the sole responsibility of the owner and legal action may be taken if the debt is not paid. In the event of such situation, the Owner waives all rights to the pet and waives all statutory or legal rights with respect to the pet.
Membership Services
We sell an annual membership to our parks. We ask that members clean up after their pets using the supplied clean up stations, be respectful of other members and their pets, and share use as much as possible. We also ask that members limit their time in the areas when there are other members waiting. Memberships are specifically to be used for members household pets only. We reserve the right to revoke without refund any membership if these rules are not followed.
Returned Checks and Payments
Returned checks are subject to a $35.00 fee. After receiving a returned check all future payments are to be in the form of cash or credit/debit card only. All payments are due in full at check out. Any nonpayment of services will result in the termination of all future services and you may incur additional charges.
Fire Safety
There is no fire sprinkler system installed on the premises. In the event of a fire, our staff are trained on evacuation procedures and owner contacts.
Periods of Unattended Care
Pets boarded at our facility will be left unattended overnight and between shifts on Saturday and Sunday. By proceeding with the boarding of your pet, you acknowledge and accept the aforementioned conditions.
Release and Waiver of Liability
In consideration of Suite Life Pet Resort and Spa permitting the undersigned (“Owner”) and Owner’s cat and/or dog to enter onto the facility operated by Suite Life Pet Resort and Spa (the “Property”), Owner agrees as follows:
Assumption of Risk
Owner understands and acknowledges that: (a) Owner’s dog may come in contact with certain communicable illnesses such as, but not limited to, bordetella virus (“kennel cough”); (b) As a result of Owner’s dog’s interaction with other dogs on the Property, Owner’s dog is susceptible to superficial injuries such as, but not limited to, broken nails, sore pads, abrasions and/or cuts; (c) Vaccines do not protect against all communicable illness that may afflict a dog; (d) Puppies which have not completed a full series of puppy vaccinations are more susceptible to illness; and (e) By entering the Property, Owner hereby assumes all risks and dangers and all responsibility for any losses and/or damages, whether caused in whole or in part by the negligence or other conduct of animals, animal owners, employees, members, managers or agents of Suite Life Pet Resort and Spa, or any other person who is permitted on the Property.
Escaped Cat or Dog Liability Release
Owner further understands and agrees that neither Suite Life Pet Resort nor any of its employees, staff or volunteers will be liable for any illness, injury, death, resulting from the escape of Owner’s Dog(s) and/or Cat(s) provided that reasonable care and precautions are followed, and Owner hereby releases all of them of any liability of any kind whatsoever.
Personal Effects
Suite Life Pet Resort and Spa shall not be responsible for lost or damaged personal items (i.e. toys, leashes, collars, blankets, bedding, etc.) brought onto the Property by Owner. Owner shall be responsible for making sure that all personal items brought onto the Property by Owner are properly labeled. All personal items left at the Property will be held onto for a period of 30 days. Personal item(s) that are not claimed in 30 days will become the property of Suite Life Pet Resort and Spa.
Owner Certification
Owner certifies that its cat and/or dog is in good health, has not been ill with any known, contagious disease within the last 30 days, and has been fully vaccinated.
Veterinary Care
In the event Owner’s cat or dog becomes ill or injured while under the care of Suite Life Pet Resort and Spa, Owner authorizes Suite Life Pet Resort and Spa to seek and to obtain veterinary care for Owner’s cat and/or dog and Owner shall be responsible and shall promptly pay for any and all costs incurred in conjunction therewith. Further, Owner hereby releases and holds harmless Suite Life Pet Resort and Spa and any attending veterinarian from and against any and all claims arising out of any veterinary care provided hereunder, with the sole exception of claims arising solely from the gross negligence of the attending veterinarian.
Admittance
Suite Life Pet Resort and Spa reserves the right to refuse admittance to any cat and/or dog that lacks proof of vaccinations, demonstrates signs of illness, demonstrates aggressive behavior or appears injured. Owner agrees that Suite Life Pet Resort and Spa reserves the right to require Owner and Owner’s cat and/or dog to leave the Property due to unacceptable behavior, health, illness, or injury to Owner’s cat and/or dog or other persons or animals.
Release
Owner releases Suite Life Pet Resort & Spa and all of Suite Life Pet Resort and Spa’s agents from any and all rights, claims and causes of action resulting from any injury, illness, death or loss of Owner’s cat and/or dog and/or any injury, illness or death which may occur to Owner as a result of acts or omissions occurring while Owner or Owner’s cat and/or dog are on the Property.
Indemnification
Owner shall indemnify, defend and hold Suite Life Pet Resort and Spa and Suite Life Pet Resort and Spa’s agents harmless from and against all claims, losses and expenses arising out of Owner’s failure to notify Suite Life Pet Resort and Spa of any pre-existing condition regarding its cat and/or dog or any injury Owner’s cat and/or dog causes to other animals or individuals while on the Property.
Release Use of Likeness for Promotional Materials
Owner acknowledges that from time to time Suite Life Pet Resort & Spa uses photographs, videotapes and other visuals representations of dogs at Suite Life Pet Resort & Spa for promotional purposes. Owner consents to Suite Life Pet Resort & Spa use of Owner’s cat and/or dog’s likeness in whatever form for promotional purposes.
Acknowledgement
Owner acknowledges that Owner has read the terms of this Release and Waiver of Liability and acknowledges that Owner has knowingly and voluntarily entered into this Agreement. Owner further acknowledges that Suite Life Pet Resort and Spa is relying on Owner’s execution of this Agreement in proceeding to permit Owner and Owner’s cat and/or dog onto the Property.
Acknowledgement
Owner and Owner’s dog will have close contact with other animals while on the Property. Owner agrees that Suite Life Pet Resort and Spa will not be responsible for any illness, injury or death of Owner or Owner’s dog while either is on the Property, or which is caused as a result of acts or omissions while Owner or Owner’s dog is on the Property.
Agreement
Owner acknowledges that by bringing their pet to Suite Life Pet Resort & Spa they are agreeing to all of the above policies and conditions regardless if they provide a signature of acknowledgment or not.